Refund Policy

Last updated: July 2026

We want you to feel confident buying from Shop Local Coupon Book. This page explains when refunds, exchanges, or credits are available.

Printed coupon books

Contact us within 14 days of delivery if you are unhappy with your purchase. Unopened books in resaleable condition may be returned for a refund or exchange. You are responsible for return shipping unless we sent the wrong item or the book arrived damaged.

Books that show signs of use, missing pages, or coupon removal are not eligible for a full refund.

Secure flipbook access

If your book includes a secure flipbook, access is granted through your account after purchase. The flipbook is view-only and cannot be downloaded or printed as a PDF. Once flipbook access has been used, we generally cannot offer a refund on the digital portion, because the content has been delivered.

If you cannot open your flipbook due to a technical problem on our side, contact us and we will fix it or offer a fair remedy.

How refunds are paid

Approved refunds are returned to the original payment method when possible. Card refunds may take 5 to 10 business days to appear on your statement. PayPal refunds follow PayPal's processing times.

Manual and pending payments

If you chose pay later or e-transfer and have not yet paid, you may cancel before we ship. If payment was received but the order has not shipped, contact us for a full refund.

Shipping damage or wrong item

If your book arrives damaged or you received the wrong edition, email us with your order number and a photo if possible. We will replace the book or refund you, including shipping where appropriate.

How to request a refund

Email hello@shoplocalcouponbook.com or use our contact form. Include your order number, the reason for the request, and whether you prefer a refund or exchange. We aim to reply within two business days.